Today’s Duja Consulting video dives into Customer Journey Mapping, a powerful tool that goes beyond sales funnels to enhance every touchpoint in the customer experience.
Continue ReadingThe Secret to Exceptional Customer Service? Emotional Intelligence!
Emotional intelligence is the ability to recognise, understand, and manage one’s emotions and those of others. In customer service, emotional intelligence is crucial for building relationships, resolving conflicts, and ensuring customer satisfaction. This video explores why emotional intelligence is vital for customer service success.
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