What a valuable perspective on using performance reviews as a tool for leadership development! Seeing how such a routine process can be transformed into an opportunity to foster growth, build trust, and enhance essential leadership skills is inspiring.
Continue ReadingData-Driven Bulk Recruitment: Making Smarter Hiring Decisions
Leveraging data analytics in bulk recruitment is a game-changer for improving efficiency and finding the right talent at scale. The emphasis on reducing bias and enhancing the candidate experience resonates strongly—key steps towards building inclusive and effective teams.
Continue ReadingSustainability in Customer Service: Creating Eco-Friendly Practices
Embedding sustainability into customer service is not just a responsible choice—it’s a strategic one that resonates deeply with today’s eco-conscious customers. The focus on practical steps like green delivery options and promoting product repairs stood out.
Continue ReadingCustomer Service as a Revenue Driver: Transforming Support into Sales
This is an insightful perspective on the evolving role of customer service. Transforming it from a support function into a revenue generator aligns perfectly with the modern emphasis on customer-centricity. The points about personalisation and leveraging technology really stood out—meeting customers where they are with tailored solutions is the future. I’m excited to see how more companies adopt these strategies and redefine the value of customer interactions.
Continue Reading10 Crucial Mistakes to Avoid in Your Job Interview as a Graduate or School Leaver
This is such a valuable video for anyone entering the job market! The tips on researching the company and preparing thoughtful questions really resonate with me—they show genuine interest and make such a strong impression.
Continue ReadingHow to Ace Your Interview: Advice for New Entrants to the Job Market
This is such a valuable read for anyone starting their career journey. The practical tips on preparation and showcasing soft skills are especially helpful. It is a must-share for all graduates and school leavers gearing up for interviews.
Continue ReadingMeasuring Success in Bulk Recruitment: KPIs Every CHRO Should Track
Measuring Success in Bulk Recruitment: KPIs Every CHRO Should Track Efficient Recruitment, Measurable Results. Hiring on a large scale can be a game-changer for organisations, but how do you measure its success? Our latest Duja Consulting video explores the key performance indicators that every CHRO should track to ensure their bulk recruitment initiatives are efficient, […]
Continue ReadingHow Can SA CHROs Address Youth Unemployment?
How Can SA CHROs Address Youth Unemployment? This Duja Consulting video explores practical and impactful strategies for CHROs to lead in addressing youth unemployment in South Africa. With youth unemployment at critical levels, this video highlights how CHROs can implement initiatives that benefit young people and drive organisational and societal progress. Key points include: By […]
Continue ReadingBuilding Resilience for Success in the Workplace
This video captures the true essence of resilience in the workplace. Building coping skills and adaptability are no longer just nice-to-haves—they’re essential in today’s work environment. Resilience training empowers employees to face challenges head-on, enhancing personal well-being and overall team productivity.
Continue ReadingMastering Cultural Competence in Global Customer Service
This video highlights the essential role of cultural competence in today’s global customer service landscape. Adapting to diverse cultures and languages isn’t just beneficial—it’s crucial for building lasting relationships with customers worldwide. These strategies are spot-on for anyone looking to enhance their approach and connect authentically across different regions.
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