The Service Plus workshop!
The Service Plus workshop will equip participants with essential skills and knowledge to enhance customer satisfaction and loyalty. It covers understanding the significance of excellent customer service, recognising individual contributions to customer experiences, and developing effective teamwork dynamics.
Participants will learn techniques for identifying and addressing customer needs through proactive problem-solving approaches. The role of feedback in continuous improvement will be highlighted. This practical workshop reiterates the importance of empathy and active listening, making you feel understood and appreciated, and cultural sensitivity in customer interactions while providing tools for assessing customer needs and satisfaction.
This workshop aims to empower employees to deliver extraordinary service and build long-lasting customer relationships by fostering a culture of initiative and collaboration.
Contact Rooksana Rajkumar for more information.
