Psychological safety is such a crucial aspect of creating a productive and collaborative workplace. Without it, performance feedback can often lead to defensiveness or resistance, but when employees feel safe, the feedback becomes a powerful tool for growth
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Quantifying Soft Skills:
Soft skills such as communication, leadership, and adaptability play a vital role in an organisation’s success, yet they can be difficult to assess within traditional performance management frameworks. These qualitative skills do not lend themselves to straightforward metrics, but there are effective strategies to incorporate and measure them. Today’s video explores how organisations can approach this challenge and ensure soft skills are appropriately integrated into performance assessments.
Continue ReadingDuja Consulting is excited to announce our latest offering: The Service Plus workshop!
Congratulations to Duja Consulting on launching The Service Plus workshop! This offering is truly a game-changer in shaping customer-centric cultures within organisations. Equipping participants with skills like empathy, active listening, and proactive problem-solving is invaluable in today’s competitive environment. I particularly love the emphasis on fostering initiative and collaboration—key ingredients in delivering extraordinary customer service. Looking forward to seeing the positive impact this workshop will have on empowering teams and driving customer loyalty!
Continue ReadingIs Your Recruitment Strategy Reaching All Generations
Fantastic insights on tailoring recruitment strategies for different generations. Recognising the unique values and motivations that each age group brings to the table is crucial. Personalising your approach helps attract the best talent and shows that your company values diversity and inclusion. Great job, Duja Consulting, for highlighting these actionable strategies.
Continue ReadingTransform Your Approach to Performance Management!
In our latest video, we share the best practices for implementing a continuous performance management approach, focusing on:
✅ Ongoing feedback and coaching.
✅ Regular check-ins between managers and employees.
✅ Recognising and rewarding achievements in real-time.
Watch the video now and discover how to transform your performance management strategy.
Continue ReadingAre you ready to transform your onboarding process into a seamless journey towards success?
How to Create a Successful Onboarding Strategy Post-Recruitment Are you ready to transform your onboarding process into a seamless journey towards success? We’re excited to share our latest video on “How to Create a Successful Onboarding Strategy Post-Recruitment.” In this video, you’ll discover practical steps and proven strategies to help your new hires feel welcomed, […]
Continue ReadingOften Overlooked Areas When Developing Your Recruitment Strategy
A successful recruitment strategy requires more than simply crafting a job description and selecting advertising channels. Often, companies overlook crucial aspects that can significantly impact their ability to attract and retain the best talent. Today’s Duja Consulting video identifies key areas needing more attention when developing a recruitment strategy.
Continue ReadingThe Secret to Exceptional Customer Service? Emotional Intelligence!
Emotional intelligence is the ability to recognise, understand, and manage one’s emotions and those of others. In customer service, emotional intelligence is crucial for building relationships, resolving conflicts, and ensuring customer satisfaction. This video explores why emotional intelligence is vital for customer service success.
Continue ReadingThe Pillars of an Effective Customer Service Strategy
A valuable breakdown of what it takes to create long-term customer loyalty! The focus on understanding customer needs and empowering employees really resonates with me. Consistency across channels is something every business should prioritise—small improvements here can lead to big wins.
Continue ReadingUnlocking the Power of Leadership in Stress Management
Effective leadership can significantly impact employee well-being and stress management. The strategies shared are practical and applicable in any organization.
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