The Opti Series of workshops for young professionals provides a comprehensive toolkit to enhance skills in Customer Service, Recruitment, Performance Management, and Stress Management. Together, these workshops aim to develop well-rounded, impactful leaders prepared for today’s diverse workplace.
The Opti-Select dynamic one-day interactive workshop is designed to empower leaders with essential skills and insights into effective recruitment and selection practices within the South African context.
Participants will explore fundamental principles and best practices, focusing on legal and ethical considerations while identifying strategies to enhance diversity and inclusion throughout the recruitment process.
The workshop will also emphasise cultivating a culture of continuous improvement and will provide practical skills for defining job profiles and conducting effective interviews.
Attendees will gain valuable techniques for sourcing, screening, and selecting candidates from varied backgrounds, as well as methods for successfully onboarding new hires. Additionally, a comprehensive toolkit of resources and templates will be shared to support ongoing recruitment efforts.
By enhancing their awareness of bias and discrimination, participants will learn mitigation strategies, enabling them to evaluate recruitment outcomes and measure effectiveness using key performance indicators.
This workshop promises to equip leaders with the knowledge and tools necessary for successful recruitment in today’s diverse organisational landscape.
Opti-Life is a transformative one-day interactive leadership workshop focused on the critical relationship between stress management and managerial effectiveness.
Participants will explore the profound impact of stress on leadership performance and recognise the vital importance of maintaining work-life balance for themselves and their teams.
The workshop will delve into the role of emotional intelligence in moderating stress, enabling leaders to enhance their effectiveness in navigating challenges.
Attendees will define stress and identify its common sources in the workplace, culminating in a personal stress assessment to heighten awareness of individual stress levels and triggers. Additionally, the workshop will introduce essential mindfulness and relaxation techniques, along with time management strategies designed to alleviate stress.
Participants will engage in group mindfulness exercises and will have the opportunity to create a personalised stress management plan tailored to their unique needs.
By the end of the day, leaders will be empowered with practical tools and strategies to better manage stress, fostering a healthier and more productive work environment.
The Opti-Serve workshop is designed to equip participants with essential skills and knowledge to enhance customer satisfaction and loyalty. It covers understanding the significance of excellent customer service, recognising individual contributions to customer experiences and developing effective teamwork dynamics.
Participants will learn techniques for identifying and addressing customer needs through proactive problem-solving approaches, as well as the role of feedback in continuous improvement.
This practical workshop emphasises the importance of empathy, active listening, and cultural sensitivity in customer interactions while providing tools for assessing customer needs and satisfaction.
By fostering a culture of initiative and collaboration, this workshop aims to empower employees to deliver extraordinary service and build long-lasting customer relationships.
Opti-Perform is an engaging one-day interactive leadership workshop focused on the critical elements of effective performance management.
Participants will gain a comprehensive understanding of the performance management process and its significance in driving individual and team success.
The workshop will emphasise the importance of facilitating open communication, setting and measuring clear objectives for team members, and empowering them for improved performance.
Attendees will learn to implement effective feedback techniques and coaching strategies, harnessing data-driven insights to inform their management decisions. Additionally, the session will highlight the importance of fostering a culture of continuous improvement and establishing effective goal-setting practices.
By the end of the workshop, leaders will be equipped with practical tools and strategies to enhance their team’s performance and contribute to organisational excellence.
Contact Rooksana Rajkumar if you’d like to explore how this can benefit your team!